Return & Refunds

Effective Date: July 2026

At CarCare360, customer satisfaction is important to us. If you experience an issue with your order, we're here to help. Please read this policy carefully to understand when returns, replacements and refunds are available.

Return Eligibility

You may request a return or replacement if:

• You received the wrong product.
• Your order arrived damaged during transit.
• The product has a manufacturing defect.
• You received an incomplete order.

To be eligible, requests must be submitted within 7 days of delivery along with your order number and clear photographs or videos of the product and packaging.

Non-Returnable Items

Returns cannot be accepted if:

• The product has been used, modified or damaged after delivery.
• The item is returned without its original packaging or accessories.
• The issue is due to improper use or normal wear and tear.
• The request is made after the eligible return period.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact our support team as soon as possible. After verifying the issue, we will arrange a replacement or refund where applicable.

Refund Process

Once your returned product has been received and inspected, we will notify you of the outcome.

• Approved refunds are processed to the original payment method.
• Refunds are generally completed within 5–7 business days after approval.
• Processing time may vary depending on your bank or payment provider.

Replacement Policy

Where possible, we may offer a replacement instead of a refund for products that arrive damaged, defective or incorrect.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Return Shipping

If the return is due to our error, such as receiving the wrong or damaged product, CarCare360 will arrange the return or cover the applicable return shipping cost.

Returns requested for reasons outside our responsibility may require the customer to bear the return shipping charges, where applicable.

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